Frequently Asked Questions
We recommend visiting from 8am until 8pm, after which we lock our doors as most residents are asleep. But you are welcome to visit 24 hours a day. Please call in advance for after-hours visits to ensure access.
How do I find out about activities provided for the resident?
We strive to create social programs and individualized activities to match the capabilities and needs of each resident. This also has a powerful impact in the healing process of those residents involved in some type of rehabilitation. Specific activities include: active resident councils, musical performances, current events update, reading the newspaper, singing exercises, fitness activities, stretching exercises, religious meetings, outside entertainment, games, trivia, history, and volunteer involvement. We also strongly encourage families to participate with the residents in various activities.
A monthly calendar is posted to keep residents informed of upcoming events such as birthday parties, movies, musical programs, outings, candlelight dinners, ice cream socials and other special events. We always welcome friends and family to visit and attend our special events.
What role does Social Services play?
Our social services team assists both residents and their families during transitional periods. They also provide essential information, manage requests and concerns, and help in care and discharge planning for each resident. They can arrange professional services for: Dental, Vision, Podiatry, Audiology, Power of Attorney, Dementia assessment, Psychosocial and Psychiatric Evaluation, and Individual therapy.
How is the laundry done? Can family members take laundry home?
Should you wish to have your laundry washed by us, please notify the front office upon admission. Subsequently, if a family/care giver is going to take care of the laundry at home, please let the nursing station know your plans. This way, the staff can place a sign on the closet door notifying our housekeeping staff to leave the clothing for family pick up. We request that family provide a hamper for clothes and pick it up twice a week.
All personal clothing is washed in an industrial washing machine at a temperature of 180 degrees. Make sure your loved ones’ clothing is appropriate for washing and drying in these hot temperatures. Avoid bringing clothing that requires cold or warm water, special care, or is subject to damage and fading. All clothing must be labeled. Please label the clothing with the resident’s name, NOT the room number or initials. Mark clearly and in large letters on the inside neckline or waistband. All items must be marked including socks, shoes, and other personal items.
What articles of clothing should we bring?
We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with resident’s name in permanent ink and entered into the residents’ personal inventory log maintained in Social Services. Other personal items should be marked or engraved for identification. We advise that residents do not keep valuable jewelry or large amounts of cash in the facility.
Is there a limit to the number of people who can visit at one time?
We recommend using the common areas of the facility to meet with your loved one whenever possible. If this is not feasible, we suggest a limit of one to three people in a resident room at one time.
Is there any private space available to use?
You may reserve the Day Room for any special events (birthday, holidays, meals) with notice.
Can children visit?
We encourage children to visit, however, we ask you to alert the charge nurse to anyone visiting the facility under the age 12 and keep all minors under adult supervision while on the property.
Can we bring a family pet to the facility?
We would love for your family pet to come visit. Please remember to clean up after them and take the proper safety measures at all times. All pets are to be kept on a leash and must be current on rabies vaccination. Please bring shot records to be put on file for all pet visits.
How often will a physician or health professional visit?
Physicians generally see residents upon admission and once every 30 days thereafter. However, our nursing professionals are in constant contact with all of the physicians that visit the facility. Some insurance companies require that physicians visit more often. Check with our nursing staff for further information.
Can I take my loved one home for a visit?
Residents may have a leave of absence only with a physician’s authorization, which can be arranged through the nursing staff. Upon arrival and departure, the resident or responsible party must sign the LOA (leave of absence) book, located at the nursing station.
Can my loved one receive mail?
Mail is delivered to residents personally on a daily basis except for Sundays and holidays.
Attn: ___________________ Room No. _____
209 N. Ahtanum Ave.
Wapato, WA 98951
Consider using our Send a Greeting feature on the website. You can choose from a variety of post cards to fill out and mail to your loved one for a small fee or you may type a message and through email, send us your email greeting that we will hand deliver to your loved one residing in our facility. Our email feature is free of charge.
Is smoking permitted in the facility?
Emerald Care seeks to achieve the safety and welfare of all residents and staff but also recognizes that some wish to engage in smoking. Residents expressing a desire to smoke will be assessed for safety then placed as appropriate in a supervised smoker’s group (that meets on the dining room patio twice daily to smoke) or given independent smoker’s status. Those with independent status may obtain a key to store their smoking materials in a personal lockbox at the covered smoking pavilion on the northwest corner of the property (next to the second parking lot exit) and are invited to smoke as they please in that location. All smoking paraphernalia (to include e-cigarettes) must be maintained by staff or in the personal lockboxes; none is permitted in resident rooms. Supervised smokers may check out their smoking materials if their visitors are willing to take them to the smoking pavilion (or off the property). The rest of the grounds and all the buildings of this facility are designated as smoke-free.
Where should I park when I come to visit?
There is ample parking in the parking lot with wheelchair access. Please observe all posted city parking signs. Avoid parking in spaces specifically reserved for the handicapped, employees and physicians.
Can I bring in my loved one’s favorite food?
Consistent with the provision of special diets, always consult with the nursing staff before bringing food to residents. Any food kept in the resident room must be in properly sealed containers.
Is there someone who provides haircuts?
Yes, we have a beautician available for haircuts, perms, sets, coloring, manicures, pedicures, and more.
Will my loved one’s room have a television?
All of the rooms currently feature a free cable television. Residents are welcome to bring in their own televisions from home but should consult with our maintenance director beforehand to ensure proper placement according to county fire codes.
Will my loved one have telephone access?
There is a cordless resident phone at the front desk available for residents to borrow. You also may feel free to bring in your loved one’s personal cell phone.
Will my loved one have internet access?
WiFi Internet is provided for residents and their guests but they must provide their own devices (cell phone, tablet, or laptop). Activities can assist those residents without devices who would like to engage in online shopping.
How often will the Rehabilitation staff work with my loved one?
Your rehab director can inform you of the rehabilitation program designed for your loved one.
Will Medicare cover my stay in the facility?
For Medicare to cover a stay, residents must have a Medicare card that reads “Hospital Insurance.” They must also be admitted to the facility with a physician order within 30 days of a three consecutive night hospital stay. Generally, during the first 20 days of care, Medicare will pay 100%. For days 21-100, a daily co-insurance co-pay is required. Medicare does not cover skilled nursing fees over 100 days.
Who do I talk to about food preferences? Are there alternate options to each day’s menu?
Upon admission our Registered Dietitian and/or Food Service Director will interview your loved one regarding special needs with regards to food preferences. Our own food service personnel prepare all the meals. Special care is taken to serve flavorful and appetizing foods. All menus are developed according to prescribed medical diets ordered by the physicians.
Should you wish for another food item on a particular day’s menu, please make the CNA aware of your request. This information will be passed on to the Food Service Director who will try his best to accommodate needs.
Our Dietitian and Food Service Director also monitor nutritional status using monthly weights, daily intake records and relevant lab data. The results of these assessments are discussed at care conferences.
What do we do if we have personnel concerns?
Our primary concern is that your loved one feels comfortable here with all needs being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, please feel free to contact our Social Services department. They will be able to address any apprehensions you may have regarding any particular staff members.
What is an Ombudsman?
An Ombudsman is an advocate for residents–a third party NOT employed by the facility who comes by periodically to monitor the activities of the facility. The Ombudsman cannot tell the facility what to do but provides advice and acts as a voice for a resident with a concern.
Who do I talk to about questions in regard to financials, billing, and/or admission paperwork?
We employ a full time Business Office Manager for all financial and billing concerns. Should you have any questions regarding these matters please make an appointment to see our Business Office Manager by contacting the front desk/receptionist.
The Admissions Coordinator will guide you through the necessary forms required on admission and review the rules and regulations regarding Medicare, Medicaid and various insurances.